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Customer Reviews.

sales

5

As new customer to the mini brand each car was explained to me in as much detail as I needed.I liked that I never felt pressured in to make a decision on the spot and was almost encouraged to take time to think over the various options .

10 January 2018

service

5

The car was booked in for a strange noise. I was contracted, telling me what the problem was plus an estimate of the cost. The repair was done quickly and I received a call telling me it was ready. Price was good and my car was cleaned ready for me

10 January 2018

sales

5

Professional but personable with good communication.

09 January 2018

service

5

Very helpful on the telephone. Great collection/delivery service. Kept me informed well.

09 January 2018

service

5

same as above!

08 January 2018

service

5

I was kept informed as to the progress of the service and was contacted as soon as I was able to collect the car.

07 January 2018

service

5

Urgent repair needed and they managed to find a courtesy car.

07 January 2018

service

5

Explained costs and options etc, couldn’t have been any easier

04 January 2018

service

5

Well serviced in reasonable time with customer wait facilities.

04 January 2018

service

5

Lovely staff and work completed as quickly as possible.

02 January 2018

sales

5

Molly was lovely, approachable, thorough and went the extra mile to ensure I was happy

02 January 2018

sales

5

General way we were treated

02 January 2018

sales

5

The car was beautifully presented. Molly our sales exec made the whole process a pleasurable experience. She had an excellent knowledge of all the vehicles we were interested in and helped us make the right choice.

02 January 2018

sales

5

As stated above in the previous answers, the staff were great. The car we bought was just what we were looking for and is a very well put together car.

01 January 2018

sales

5

Ordering was fantastic as mentioned above and as Jon was away on handover Olivia was brilliant, she spent as much time as we needed making sure we were happy and knew how everything worked and pointing out the fantastic features of our mini.

30 December 2017

sales

5

Mini Norwich were excellent, but were let down by the insurance service it provided.

28 December 2017

service

4.5

My vehicle was about 10 days out of warranty but they still investigated my problem

22 December 2017

service

5

We have always come away with a job well done ( & a clean car ! )

22 December 2017

sales

5

Nice building and no pressure to buy

22 December 2017

service

5

Polite, friendly, efficient.

22 December 2017

service

5

MOT while we waited. Polite reception at service counter by effective personnel with coffee provided. Vehicle returned nicely cleaned and valeted.

22 December 2017

sales

5

Couldn’t fault the service. Excellent.

21 December 2017

sales

5

Very welcoming and again Andrews knowledge of the products was exactly what we needed

20 December 2017

service

5

everything was done and you cleaned the car nicely too

19 December 2017

service

5

As I was able to drive away the same day, not having an appointment, but had a puncture which needed immediate attention.

19 December 2017

service

5

It was done quickly without any fuss. Also my car was cleaned inside and out. For this time of year that’s always a bonus.

19 December 2017

sales

5

Kind staff , very friendly, great atmosphere. Put us at ease straight away.

18 December 2017

service

5

always have a good experience from Cooper Mini Norwich

18 December 2017

service

5

as above

16 December 2017

service

5

Helped and supported from booking and collection

15 December 2017

service

5

Car pick up and delivery/ clean made the day very convenient. Video supplied and talk with engineer helpful

15 December 2017

sales

3

As above

12 December 2017

sales

5

Excellent service

12 December 2017

sales

4

Slight error with paperwork which was rectified quickly

12 December 2017

sales

5

Lee craske at the Norwich branch looked after us and sourced us our perfect mini

11 December 2017

service

5

Car is always sorted on time with good timely feedback on work undertaken or advisories for future work.

11 December 2017

service

5

Always extremely friendly, and efficient

10 December 2017

sales

5

Relaxed and friendly atmosphere I look forward to going to the store each time I go there and the coffee is perfect

08 December 2017

service

5

Work was carried out efficiently and promptly in a relaxed atmosphere. Advised of what was being done on my car. Car was like new after the valet.

08 December 2017

service

5

Courtesy car provided and also a video was sent showing up to date condition of the car that others do not provide

07 December 2017

sales

5

Friendly, approachable and knowledgeable staff. Attractive showroom.

07 December 2017

service

4

Staff are very friendly and helpful.

06 December 2017

sales

5

Because I was

06 December 2017

service

2

An obvious 'lumping' noise from the rear of my Mini was to be checked, I was told that a loose numberplate screw was the culprit. It wasn't. The noise is as prominent as ever, I don't understand why the real cause wasn't picked up when investigated!

05 December 2017

service

5

I had a test drive in a Clubman , which has made me make the decision to have a new one in March 2018

30 November 2017

service

3

Annoying that I had to return 5 mins after leaving as problem with rear tyre pressure. Very pleased they changed time but not happy that settings were not left as they found them.

28 November 2017

service

5

Work started soon after arrival before time of appointment.Staff pleasant and helpful. Work took less time than expected.

28 November 2017

sales

5

Pleasant helpful staff . Very knowledgeable , enthusiastic butnot at all pushy and obviously love minis

27 November 2017

service

5

Everything was delivered as promised.

27 November 2017

service

5

Done quickly with minimum inconvenience and friendly service with clear and concise information given