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Customer Reviews.

service

5

As above, polite and friendly welcome. All good thank you!

12 September 2017

service

5

Nothing went wrong

12 September 2017

service

4

As above and car was nice and clean when I collected it (although on previous occasions this was not the case).

09 September 2017

service

4

Good

09 September 2017

service

5

Everything has been excellent

08 September 2017

service

5

Efficient service & well informed on progress.

08 September 2017

sales

4

Quick, easy and fitted to my timescale. They kept me informed with progress

08 September 2017

service

5

Again no issues . The staff are top notch and provide a professional service.

07 September 2017

sales

5

Salesman Ellis Barr was very friendly and answered all our questions and was very knowledgeable

06 September 2017

sales

5

Molly was attentive , helpful & very knowledgeable. She went out of her way to find me the perfect car.

05 September 2017

sales

5

Glen at Mini Norwich is a credit to the organisation. From his first introduction when I walked into the store, test drive and then purchase options he gave first class service all the way. The perfect salesman.

05 September 2017

service

4

After some initial issues with trying to combine service of the vehicle to fix an issue with meeting a member of the sales team all went well.

04 September 2017

service

5

Excellent service by mechanics and sales room staff

04 September 2017

service

3

Was again not asked correct questions, apparently a wash and vac was done but still had lots of marks over tyre that was repaired including the lubraction.

04 September 2017

service

5

As above. Everyone was so polite, helpful and cheerful. Also very pleased with my car which was also lovely and clean.

02 September 2017

service

3

I am dissatisfied mainly because of the cost of labour charges, I thought they were outrageous, £156 an hour, that is so much more than my garage who serviced my previous car which was a Rover, they charged £29.50.

01 September 2017

service

4

The team were very friendly, clean and modern space, only drawback is the back road entry

31 August 2017

service

5

It was a free health check which was carried out quickly and efficiently

30 August 2017

sales

5

Again Lee answered all our questions and went out his way to go through how the car worked and was very understanding when we forgot an item or 2 of documentation

30 August 2017

sales

5

No problems at all

29 August 2017

sales

5

Olivia Steel was friendly and helpful at all times

28 August 2017

service

5

Did all that that was required and checked that we were satisfied and understood

28 August 2017

service

5

.

26 August 2017

service

5

It's nice to be offered free health checks on your car & it got a clean too. It didn't take long I enjoyed a hot chocolate & a look round.

25 August 2017

service

4

Very efficient .

25 August 2017

service

5

Fantastic customer service and always with a smile. Nothing is too small and always there to help. The care they take with the vehicles while they are there is amazing. I have never had a bad experience visiting Cooper Norwich.

25 August 2017

service

5

The whole process was handled quickly and smoothly. The staff were friendly and professional.

25 August 2017

service

4

We had two Mini Clubmans serviced at the same time :-(a) We had to pay for the brake fluid change on our older Clubman which I think should have been included in the service package.

24 August 2017

service

5

Whem booking my car in for its summer health check the staff at coopers Norwich were friendly and polite and very professional. They even sent me a video of my mini being checked. I was very impressed by the whole experience.

24 August 2017

service

5

As above

22 August 2017

service

5

Superb quality of work and very friendly snd efficient staff

21 August 2017

service

5

Staff were friendly and helpful and worked hard to resolve issues quickly in a professional manner.

20 August 2017

service

5

Service advisor James Steer was excellent

19 August 2017

service

5

Every person I came in contact with were helpful

19 August 2017

sales

5

I was completely satisfied with the whole experience at Cooper Mini Norwich. My sales executive, Jon Taylor was brilliant every step of the way. He was very knowledgable when we were building the car specification. He was a pleasure to deal with.

17 August 2017

service

3

Again because service was not carried out when the date was due.Also, have been advised that the 5 year service agreement only lasts 4 years. Perhaps you could explain this.

17 August 2017

service

5

Everything was made easy.

17 August 2017

sales

5

see last question

17 August 2017

sales

5

Excellent staff

15 August 2017

service

5

PoliteFull of informationNothing was too much trouble??

15 August 2017

sales

5

Lee Craske kept us informed of the whole manufacturing of the car process at every stage by email and phone

13 August 2017

sales

5

The sales team were not pushy but very attentive, excellent.

12 August 2017

service

3.5

Good timings given

11 August 2017

sales

5

Smooth transaction, everything explained and all questions answered.

11 August 2017

sales

5

please with service

09 August 2017

sales

5

Nothing was too much trouble

08 August 2017

service

5

As always the service is excellent

08 August 2017

service

5

All work required was noted by Georgia and feedback was given for all the work.

04 August 2017

sales

5

Good, prompt, friendly service by everyone.

02 August 2017

sales

5

All four people I dealt with knew their product, not just the car but also finance and insurance options. I was never left in any doubt on any relevant issues